Final Sale & Non-Returnable Items Policy

ALL SALES ARE FINAL AND NO REFUNDS WILL BE ISSUED WHERE APPLICABLE. Nina JC & Co. (“The Company”) does not offer refunds, returns, or exchanges for items marked as final sale or items that fall in the non-returnable category.

BY COMPLETING A PURCHASE FROM NINA JC & CO. (“THE COMPANY”), YOU ACKNOWLEDGE AND AGREE THAT YOU ARE NOT ENTITLED TO A REFUND OR EXCHANGE FOR THESE ITEMS UNDER ANY CIRCUMSTANCES, EXCEPT WHERE REQUIRED BY APPLICABLE LAW.

Non-Returnable Items

Certain items are not eligible for return or exchange due to hygiene, safety, and product integrity standards.

THESE INCLUDE, BUT ARE NOT LIMITED TO: SKINCARE AND BEAUTY PRODUCTS; PERSONAL CARE PRODUCTS; COSMETICS; BODYSUITS; LINGERIE; UNDERWEAR; JEWELRY; ACCESSORIES; PET PRODUCTS; PERSONALIZED OR CUSTOM-MADE ITEMS; DIGITAL PRODUCTS OR DOWNLOADABLE CONTENT; SUBSCRIPTION SERVICES; PERISHABLE GOODS (SUCH AS FOOD, FLOWERS, OR PLANTS); HAZARDOUS MATERIALS, FLAMMABLE LIQUIDS, OR GASES

ADDITIONALLY, THE FOLLOWING ITEMS CANNOT BE RETURNED OR EXCHANGED: SALE ITEMS; GIFT CARDS; FREE PROMOTIONAL GIFTS

If you are unsure whether your item qualifies as non-returnable, please contact us before completing your purchase.

Skincare & Beauty Product Policy

DUE TO HYGIENE AND SAFETY REGULATIONS, ALL SKINCARE, BEAUTY, AND PERSONAL CARE PRODUCTS ARE FINAL SALE. THIS POLICY ENSURES THE SAFETY, QUALITY, AND INTEGRITY OF OUR PRODUCTS FOR ALL CUSTOMERS. If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photos of the item, and our team will assist you.

Product Results Disclaimer

Individual results may vary when using skincare and personal care products. Factors such as skin type, allergies, sensitivities, medical conditions, lifestyle, and product usage may affect how a product performs for each individual. Nina JC & Co. (“The Company”) does not guarantee specific results from the use of any product sold on this website. By purchasing and using our products, you acknowledge and agree that product effectiveness may differ from person to person, and dissatisfaction with product results does not qualify for a refund, return, or exchange. Customers are responsible for reviewing product ingredients and performing patch testing prior to full use, especially if they have sensitive skin or known allergies.

Product Misuse & Refund Abuse Protection

Nina JC & Co. (“The Company”) reserves the right to deny any refund or return request that appears to involve product misuse, excessive use, or abuse of our return policies. Any attempts to obtain refunds for products that have already been used, consumed, or altered will result in the request being declined.

Customer Responsibility

CUSTOMERS ARE RESPONSIBLE FOR: REVIEWING ALL PRODUCT DESCRIPTIONS AND INGREDIENT LISTS; FOLLOWING USAGE INSTRUCTIONS; ENSURING PRODUCTS ARE SUITABLE FOR THEIR SKIN TYPE OR PERSONAL NEEDS.

If you have concerns regarding ingredients, sensitivities, or suitability, we encourage you to consult with a licensed medical professional or dermatologist prior to use.

Skin Reaction & Allergy Liability

All products sold by Nina JC & Co. (“The Company”) are formulated for general use and are intended for external application only. Individual reactions may vary based on skin type, allergies, sensitivities, or medical conditions.

BY PURCHASING AND USING OUR PRODUCTS, YOU AGREE THAT: YOU ARE RESPONSIBLE FOR REVIEWING PRODUCT INGREDIENTS PRIOR TO USE; YOU SHOULD PERFORM A PATCH TEST ON A SMALL AREA OF SKIN BEFORE APPLYING PRODUCTS MORE BROADLY.; YOU ARE NOT RELYING ON NINA JC & CO. (“THE COMPANY”) TO DETERMINE COMPATIBILITY WITH YOUR SKIN. NINA JC & CO. (“THE COMPANY”) IS NOT LIABLE FOR ANY ALLERGIC REACTIONS, IRRITATION, OR ADVERSE EFFECTS THAT MAY OCCUR AS A RESULT OF USING OUR PRODUCTS, INCLUDING BUT NOT LIMITED TO: REDNESS, ITCHING, BREAKOUTS, DRYNESS, OR SWELLING.

Important Safety Guidelines

To reduce the risk of skin reactions: Review ingredients carefully before use; Conduct a patch test on a small area of skin at least 24-72 hours before full application; Discontinue use immediately if you experience any irritation; Consult a healthcare professional or dermatologist if you have known allergies, sensitive skin, or other medical conditions.

Limitation of Claims

YOU AGREE THAT ANY DISSATISFACTION DUE TO SKIN REACTIONS, IRRITATION, OR INDIVIDUAL PRODUCT RESULTS DOES NOT CONSTITUTE GROUNDS FOR A REFUND, RETURN, OR EXCHANGE. THIS CLAUSE APPLIES TO ALL SKINCARE, BEAUTY, AND PERSONAL CARE PRODUCTS SOLD BY NINA JC & CO. (“THE COMPANY”).

Why Certain Items Cannot Be Returned

To maintain the highest quality and safety standards, Nina JC & Co. (“The Company”) does not resell returned items that may have been worn, opened, or used. This policy also helps prevent potential health, hygiene, and contamination risks, especially for personal care and skincare products.

Additionally, digital products and subscription services are considered “used” once they are delivered to the customer, and therefore cannot be refunded or exchanged.

For this reason, we encourage customers to review product details carefully before purchasing to ensure the item meets their needs.

Fraud & Abuse Prevention

To protect our business from fraudulent claims, Nina JC & Co. (“The Company”) monitors return and damage requests. We reserve the right to limit or deny replacements, refunds, or future purchases if we determine that a customer has made excessive claims, suspicious reports, or attempts to abuse our policies.

Shipping Carrier Responsibility

Once an order has been successfully delivered by the shipping carrier, Nina JC & Co. (“The Company”) is not responsible for lost, stolen, or misplaced packages.

If your package is marked delivered but cannot be located, we recommend: Checking with household members or neighbors; Checking around your delivery location; Contacting the shipping carrier directly,

If needed, we can assist you with instructions on how to file a claim with the carrier.

NO WARRANTIES

NINA JC & CO. (“THE COMPANY”) MAKES NO WARRANTIES REGARDING THE PERFORMANCE OR OPERATION OF ITS PRODUCTS. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE. ALL PRODUCTS, SERVICES, AND INFORMATION PROVIDED THROUGH THIS WEBSITE ARE OFFERED “AS IS” WITHOUT WARRANTIES OF ANY KIND, UNLESS OTHERWISE STATED IN WRITING.

LIMITATION OF LIABILITY

BY PURCHASING FROM NINA JC & CO. (“THE COMPANY”), YOU AGREE THAT THE COMPANY SHALL NOT BE HELD LIABLE FOR ANY DAMAGES RESULTING FROM THE USE OR MISUSE OF PRODUCTS PURCHASED FROM THIS WEBSITE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NINA JC & CO. (“THE COMPANY”) WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF DATA; LOSS OF PROFITS; LOSS OF USE; ANY DAMAGES RESULTING FROM RELIANCE ON INFORMATION OR PRODUCTS PROVIDED ON THIS WEBSITE; ALL PRODUCTS, SERVICES, AND INFORMATION ARE PROVIDED “AS IS” WITHOUT GUARANTEES OF AVAILABILITY, ACCURACY, OR SUITABILITY FOR ANY SPECIFIC PURPOSE. THIS INCLUDES ANY LOSS OR DAMAGES ARISING FROM ALLERGIC REACTIONS, IRRITATION, OR ANY OTHER UNEXPECTED RESPONSE TO PRODUCTS, EVEN IF PURCHASED AND USED AS INSTRUCTED.

Last updated March 13th, 2026